JEFFERY P. EWALD

4890 Streamside Drive Alpharetta, Ga. 30022 678-349-4116 jeffery.p.ewald@outlook.com

I am an outgoing individual that is detail oriented, specializing in Customer Support, Help Desk Support, Technical Support, .NET application/web development, along with database design and development utilizing Microsoft Access, Microsoft Excel, and SQL Server. I possess strong analytical and problem solving skills, and I am willing to learn and embrace new technologies quickly.

 

 

Ø       Ability to meet deadlines on time and follow instructions, along with making decisions involving little or no supervision

Ø       Good understanding and working knowledge of databases, such as MS Access, MS SQL Server 2008/2012, and MySQL (5.0, 5.1 working with phpmyadmin and Apache Servers).

Ø       Good working knowledge of ASP.NET, CSS, C#, VB.NET utilized to develop software and web-based applications.

Ø       Good understanding and knowledge of working with MS Visio to design and develop a database.

Ø       Extensive knowledge of the MS Office Suite (2007/2010/2013) applications (Word, Outlook, PowerPoint, Access, and Excel).

Ø       Excellent listening and communication skills to work with users in a Help Desk and Technical Support role with the ability to work in a fast-paced environment.

Ø       Excellent troubleshooting skills with inbound Customers PC and software issues with ability to multi-task and work within a team.

 

Databases:		MS Access, MS SQL Server 2008/2012, MySQL 5.0/5.1
Languages:		C#, VB.NET, ASP.NET, HTML, CSS, XML, VB, VBA, JavaScript, jQuery, AJAX
Frameworks:		MS .Net 3.5/4.0/4.5
Software:		Visual Studio 2008/2010/2012, MS Office 2007/2010/2013
OS: Administration:		MS XP/Vista/W7, Windows Server 2003/2008 DNS, AD, DHCP

 

07/2013 – Present Best Buy, Inc. – Alpharetta, Ga

·   Sales and Setup of Mobile devices(cellular phones, mobile hotspots, and tablets)

·   Shipping/Receiving

·   Inventory Control

·   Troubleshooting of devices (computers, phones, tablets)

·   Give an unbiased overview of each and every product that the store sells

·   Provide exceptional service to each customer

 

8/2011 – 8/2013   Canongate Golf Clubs/Sequoia Golf, LLC/Windermere Golf Club (P/T) – General Cart Staff (NON IT RELATED) - Cumming, Ga.

 

7/2009 – Present      Independent Contractor/Web Development (P/T) - .NET Developer – Alpharetta, Ga.

§ Created and developed a BCM (Business Contact Manager) which was made for, and solely used by, the VP of Sales and Manpower Development of AmerAssist to input simple data when needed without having to request it to be performed by others. The application was built using an ASP.NET C# web application, which is connected to a SQL Server database.

§ Perform Queries and Stored Procedures when needed for maximum efficiency of the SQL Server database.

 

§ UPDATE: Recently performed a migration from Visual Studio 2010 to Visual Studio 2012, Excel 2010 to Excel 2013, and SQL Server 2008 to SQL Server 2012.

 

§ AmerAssist is a cash flow management company (collections).

 

§ I did not work for the company’s IT Department, but I was hired on a contract basis by the VP of Sales and Manpower Development to develop, build, and maintain an application that the VP could use to pull and store simple data.

 

 

 

1/2009 - 6/2009Technical Support Rep- CGS. Inc. (F/T) - Dunwoody, Georgia

 

§   Assisting customers over the phone with technical issues (including wireless and Bluetooth) related to their IBM/Lenovo desktops and laptops, as well as the proprietary software.

§   Maintaining company set quotas in a high volume call center environment. 

 

 

2/2008 – 1/2009Customer Service Rep- The Fresh Market (F/T)-Savannah/Dunwoody,   Georgia

 

 

 

11/2006 – 2/2008        Customer Service Rep – Blockbuster, Inc. (F/T)

Alpharetta/Savannah, Georgia

 

 

 

 

 

12/2007 Help Desk Support/Data Migration - Netview, Inc. (IT staffing agency located in Charlotte, NC) – short-term contract (contract with Siemens- 3 weeks)

 

§   Deployment and installation of over 100 new Dell desktops/laptops/printers

§   Provided help desk support to users who experienced issues after deployment/migration

§   Performed data migration/data wipes on the old systems

§   Connected new users to the LAN/WAN and gave permissions as to what they can access as requested by the company

 

 

More experience (if needed) available on request

 

 

 

 

 

Bachelor of Science -    DeVry University

B.S. Computer Information Systems (CIS)

Present

                                                 South   University- Savannah, GA   

              B.S. Pre-Law (Major)

              Information Technology (Minor) 

October 2007 – May 2010

 

§        Cumulative GPA of 3.7

 

 

REFERENCES:        Available Upon Request